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NONCREDIT CUSTOMER RELATIONS

Certificate of Completion (Noncredit)



Program Details

This certificate develops communication skills that relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.

  • Non-Credit to Credit Program

    This program alows you to transfer to a credit program (for example, an Associate’s Degree) after successful completion.

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NONCREDIT CUSTOMER RELATIONS Pathways

Pathways listed below are for the catalog year 2026-2027. Maps for previous years are available on each pathway page. What is a catalog year?

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Learning Outcomes

Learning outcomes help you work towards your educational goals.

  1. Construct and deliver a constructive criticism customer service experience session.
  2. Demonstrate the collaborative problem solving model to a case study.
  3. Describe and apply 4 essential Customer Service Best Practices in a role play.
  4. Describe the different personality styles and how to adapt to each.
  5. Provide strategic customer service recommendations to a business related case study.