CUSTOMER SERVICECertificate of Specialization

  1. Cuesta College
    CUSTOMER SERVICE — 10 total classes- 5 credits between fall & spring
    Certificate of Specialization
    • 5.5 units
    • 2 terms
  2. to Career

CUSTOMER SERVICE map for 2022-2023

This program map represents one possible pathway through the program and may not reflect the most current catalog requirements. Make an appointment to create a customized education plan that fits your needs.

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Cuesta College: CUSTOMER SERVICE — 10 total classes- 5 credits between fall & spring

Term 1 — Fall- Pick 10 total

5 courses225 hours2.5 units

PDS 171

TEAM BUILDING
  • Major
  • 0.5 units
  • 18 hours

PDS 173

CONFLICT RESOLUTION
  • Major
  • 0.5 units
  • 18 hours

PDS 174

CUSTOMER SERVICE
  • Major
  • 0.5 units
  • 54 hours

PDS 177

STRESS MANAGEMENT
  • Major
  • 0.5 units
  • 54 hours

PDS 179

TIME MANAGEMENT
  • Major
  • 0.5 units
  • 81 hours

Term 2 — Spring- A total of 10

6 courses342 hours3 units

PDS 170

DEALING WITH CHANGE
  • Major
  • 0.5 units
  • 54 hours

PDS 172

COMMUNICATING WITH PEOPLE
  • Major
  • 0.5 units
  • 18 hours

PDS 175

VALUES & ETHICS
  • Major
  • 0.5 units
  • 54 hours

PDS 176

ATTITUDE IN THE WORKPLACE
  • Major
  • 0.5 units
  • 54 hours

PDS 178

DECISION MAKING & PROBLEM SOLVING
  • Major
  • 0.5 units
  • 54 hours

PDS 182

GOAL SETTING: VISION, GOALS AND JOB SEARCH STRATEGIES
  • Major
  • 0.5 units
  • 108 hours
CUSTOMER SERVICE — Certificate of Specialization
Total hours: 567 | Total units: 5.5

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